Support

To ensure you get the best support we operate a free support request service.

To request support please email support-unikon.uk@deister.com providing details of the issue, along with contact telephone number and the best time of day to contact you, having in mind that this may not be today. You will receive an automated email reply confirming your request.

We regret that we are not able to accept incoming telephone calls for support.

With the season fast approaching, to ensure that equipment can be serviced in a timely manner, we are currently only accepting equipment where: 

• Equipment is experiencing a fault. 
• The battery low message is displayed. 

If you require one of these services, please email us at support-unikon.uk@deister.com with the following information: 

• Returns reason including description of fault if applicable: 
• Name: 
• Address: 
• Contact Number: 

Please only send the equipment to us once you have received a returns number and make sure that your returns number is clearly visible on the outside of the parcel including a note inside with your contact details and returns number. 

PLEASE NOTE: Any packages received without a returns number visible will be returned to sender. 

If you are contacting us for Club system activation, please first try our online service [Click here].  If you wish to get an activation code by email please email support-unikon.uk@deister.com with the title Activation in the subject field.  Please provide the six digit code XXXX-XX from the display on the club system, along with contact telephone number and the best time of day to contact you.